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Issue reinstalling SMS

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#1 ielite

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Posted 17 January 2017 - 11:44 PM

had an issue with SMS on my laptop. I tried uninstalling it and reinstalling it, and still get the same issue. Its an access violation. The thing is, even if i clean out the registry and uninstall the app, i get this weird message when I attempt to reinstall the app. After It gets to the install path, i click Next and a message "Backup of Layouts failed". However, installation continues, but when its done and I run the application, i get an access violation. Any idea what is going on?

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#2 BobLawrence

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  • LocationBeaver Bank Nova Scotia Canada

Posted 18 January 2017 - 04:34 AM

Did you try to install it to a non default directory?

#3 ielite

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Posted 18 January 2017 - 04:39 PM

Yes I did. I also cleaned out all folders and registry entries that matched keyworrds such as (Smart Mobile Studio, Smart Company, & Optimale)

#4 ielite

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Posted 18 January 2017 - 05:42 PM

I used CCleaner, RegScanner, & Locate32 programs to find and delete all occurrences of those keywords I mentioned above and then did a re-install and it worked!

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