Dany 37 Posted January 17, 2019 Report Share Posted January 17, 2019 I'm pretty sure i'm getting billed via "Gumroad"*. No i'm sure. Yesterday i downloaded the latest version but my license is not up to date. I went into gumroad and received an e-mail stating that "We will send you the license key shortly.". What is shortly? I'd like to test some aspects of the latest SMS, please! Kind regards, /D * I must say this must be one of the most frustrating "sites" from the viewpoint of a subscriber. I'd guess a lot of designers and "visionaries" are involved Quote Link to post Share on other sites
Administrators jarto 729 Posted January 17, 2019 Administrators Report Share Posted January 17, 2019 Hi, Gumroad's automatic license mailing has not been working for a long time. That's why we've moved all new purchases to Stripe. I'll ask Jörn to send the license to you asap. Sorry about the delay and the trouble. @jorn Quote Link to post Share on other sites
Dany 37 Posted January 18, 2019 Author Report Share Posted January 18, 2019 Thanks! Quote Link to post Share on other sites
Administrators jorn 130 Posted January 18, 2019 Administrators Report Share Posted January 18, 2019 As Jarto says: We agree with you on your Gumroad-thoughts. That's why we have moved away from Gumroad, and started using Stripe instead. The license _was_ sent to the registrered email when the subscription was automatically renewed. Some months ago. Did you try to re-request the license from Gumroad or something? If so, then I suppose that we don't get any notification of this on our side. Quote Link to post Share on other sites
Dany 37 Posted January 18, 2019 Author Report Share Posted January 18, 2019 1 hour ago, jorn said: As Jarto says: We agree with you on your Gumroad-thoughts. That's why we have moved away from Gumroad, and started using Stripe instead. I now have a license e-mail. Thank you. Odd that i could not find it if it has been sent (as it seems it has been) - i do rely on e-mail archives for a lot of things. Anyway - all good now! Quote Link to post Share on other sites
Jake 0 Posted February 5, 2019 Report Share Posted February 5, 2019 Same issue here. I was "auto-renewed" by Gumroad but all they will send me is a receipt. No license. My old license doesn't work with the new version, so how can I access it? Quote Link to post Share on other sites
Administrators jarto 729 Posted February 5, 2019 Administrators Report Share Posted February 5, 2019 2 hours ago, Jake said: Same issue here. I was "auto-renewed" by Gumroad but all they will send me is a receipt. No license. My old license doesn't work with the new version, so how can I access it? Can you please send Jörn (ja at smartmobilestudio.com) an e-mail about this? Please tell him which e-mail address you have registered under Gumroad, so he can find your subscription. Quote Link to post Share on other sites
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