Dany 37 Report post Posted January 17 I'm pretty sure i'm getting billed via "Gumroad"*. No i'm sure. Yesterday i downloaded the latest version but my license is not up to date. I went into gumroad and received an e-mail stating that "We will send you the license key shortly.". What is shortly? I'd like to test some aspects of the latest SMS, please! Kind regards, /D * I must say this must be one of the most frustrating "sites" from the viewpoint of a subscriber. I'd guess a lot of designers and "visionaries" are involved Share this post Link to post Share on other sites
jarto 430 Report post Posted January 17 Hi, Gumroad's automatic license mailing has not been working for a long time. That's why we've moved all new purchases to Stripe. I'll ask Jörn to send the license to you asap. Sorry about the delay and the trouble. @jorn Share this post Link to post Share on other sites
jorn 128 Report post Posted January 18 As Jarto says: We agree with you on your Gumroad-thoughts. That's why we have moved away from Gumroad, and started using Stripe instead. The license _was_ sent to the registrered email when the subscription was automatically renewed. Some months ago. Did you try to re-request the license from Gumroad or something? If so, then I suppose that we don't get any notification of this on our side. Share this post Link to post Share on other sites
Dany 37 Report post Posted January 18 1 hour ago, jorn said: As Jarto says: We agree with you on your Gumroad-thoughts. That's why we have moved away from Gumroad, and started using Stripe instead. I now have a license e-mail. Thank you. Odd that i could not find it if it has been sent (as it seems it has been) - i do rely on e-mail archives for a lot of things. Anyway - all good now! Share this post Link to post Share on other sites
Jake 0 Report post Posted February 5 Same issue here. I was "auto-renewed" by Gumroad but all they will send me is a receipt. No license. My old license doesn't work with the new version, so how can I access it? Share this post Link to post Share on other sites
jarto 430 Report post Posted February 5 2 hours ago, Jake said: Same issue here. I was "auto-renewed" by Gumroad but all they will send me is a receipt. No license. My old license doesn't work with the new version, so how can I access it? Can you please send Jörn (ja at smartmobilestudio.com) an e-mail about this? Please tell him which e-mail address you have registered under Gumroad, so he can find your subscription. Share this post Link to post Share on other sites
