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Expired Licence ????

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I now get an error saying my licence has expired and the software will not run.

Quote from your 'Store':
All licenses include one year of first class support. After that period the software will continue to work, but we don’t give support and it won’t be possible to install further updates.  
 What is going on?
It would also appear that Zendesk isnt working either as my email logged via zendesk appears to have fallen into a black hole
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